Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Windows client

Windows client

ITSMA Service Management includes both Windows and Web clients. The Windows client is intended for administators and implementers, while the Web client is suitable for most end users. The Windows client enables you to design forms and work with the dbdict; capabilities that are not available to the Web client user.

The Windows client includes the following features:

Interface: A dynamic user interface that you can customize with preferences to change the way you interact with perspectives and views; Windows client update capability
Client/server connection: A Connection dialog that enables you to define multiple connections to different servers and saves them from one session to another; Automatic connection for connection profiles with the automatic logon option enabled
System Navigator: Favorites folder to save shortcuts to frequently used applications, forms, and queries; Simplified access to forms, files, and records through the System Navigator
Applications: Application-specific user interface elements; A graphical workflow used by the Request and Change Management applications; Charts and dashboards to show data graphically
Help: Field help; Help for end users and administrators
Other features: UTF-8 (Unicode) support to display data in any language; SOAP-based client/server communication; Automatic reconnection of client/server sessions after brief network connection disruptions

Send Help Center feedback