Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Environment configuration

Environment configuration

A complete ITSMA Service Management environment consists of at least three different instances of Service Management:

A development instance, which is used to customize Service Management to the exact needs of the customer
A test instance, which is used to test these changes in a copy of the production system before promoting the customizations into production
The production instance itself

These topics focus on environment configuration options within the system. The main utilities that enable environment configuration are:

Development auditing — tracks changes to records during the development phase of implementation.
Differential Upgrade — moves changes from a development environment into a test or production environment.
Document Engine — defines processing rules for files.
Revision control — reverts to a previous version of a file or format.
Wizard creation tool — simplifies repetitive tasks.