Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Time Period management > Time period security areas and roles

Time period security areas and roles

The following security areas and roles are used to ensure proper security in the Time Period Management module.

Security areas

Out-of-the-box, the Time Period Management module has the following security areas. To view their default rights and default settings, navigate to System Administration > Security > Areas, and open these records by performing a search.

Area	Description
Timeperiod	For security related actions in time period definitions, rules and occurrences.
Timeperiod Configuration	For security related actions in time period categories, approvals and workflows.

Note For the Timeperiod Configuration security area, do not select When assigned or When assigned to workgroup from the Update or Delete/Close drop-down list since the objects related to this security area have no assignee or assignment group fields.

Security rights and settings

The following table describes the security rights and settings used in the Time Period Management module.

Setting / Right	Description
View	Can view time period records
New	Can create new time period records
Update	Can update time period records
Delete / Close	Can retire new time period records
Expert	Can activate/deactivate occurrences
Admin	Is admin
Modify Template	Can create templates
Can apply template	Can apply templates
Can approve	Can approve time period records
Can delegate approvals	Can delegate approvals for time period records
Can override approvals	Can override approvals
Can copy record	Can copy time period records
Can send notifications	Can send notifications from time period records
Can set reminder	Can set a reminder for time period records
Can change category / type	Can change the category/type of a time period record
Can create global inbox	Can create global time period inboxes
Initial Inbox	Initial inbox for the time period module
Manage format	Sc manage format
Can create personal Inbox	Can create personal inboxes for time period records
Lock on Display	When displaying a record the user, ITSMA Service Management locks the record regardless of whether the user is modifying the record or not
New thread List -> Edit	When the user accesses a record from a record list, Service Management keeps the record list open and displays the record in a new tab window
New thread Search -> List	When the user searches in the Time Period area, Service Management keeps the search form open and displays the search results in a new tab window
New thread View -> Edit	When the user accesses a record from a Time Period view, Service Management keeps the view form open and displays the record in a new tab window
New thread View -> Search	When the user runs a search from a Time Period view, Service Management keeps the view form open and displays the search form in a new tab window
Un-retire	Can unretire (reopen) time period records

Security roles

Out-of-the-box, the following security roles are available for the Time Period Management module.

To access these rules, click System Administration > Security > Roles, and then open the roles by performing a search.

Role	Description	Default Rights/Setting in the Timeperiod Area	Default Rights/Setting in the Timeperiod Configuration Area
Timeperiod Administrator	Full rights.	View New Update (Always) Delete/Close (Always) Expert Admin Can apply Template Can approve Can delegate approvals Can override approvals Can copy record Can send Notifications Can set reminder Can change category / type Can create global Inbox Can create personal Inbox Unretire Allowed Categories: all categories	View New Update (Always) Delete/Close (Always) Expert Admin
Timeperiod Analyst	Partial rights; can update only when assigned.	View New Update (When assigned to workgroup) Update (When assigned to workgroup) Can apply Template Can copy record Can send Notifications Can set reminder Can create global Inbox Can create personal Inbox Allowed Categories: all categories	No rights
Timeperiod Approver	Partial rights; can approve and delegate approvals.	View Update (Never) Delete/Close (Never) Can approve Can delegate approvals Can send Notifications Can set reminder Allowed Categories: all categories	No rights
Timeperiod Manager	Expert rights; can always update.	View New Update (Always) Delete/Close (Always) Expert Can apply Template Can approve Can delegate approvals Can copy record Can send Notifications Can set reminder Can change category / type Unretire Allowed Categories: all categories	View New Update (Always) Delete/Close (Always) Expert

User roles

Out-of-the-box, four users (operators) were created for testing purposes based on the security roles described above.

Operator	Description
Timeperiod.Admin	Can perform all Time Period Management tasks.
Timeperiod.Analyst	Partial rights; can perform Time Period Analysis tasks.
Timeperiod.Approver	Partial rights; can approve time periods.
Timeperiod.Manager	Expert rights; can perform all Time Period Management tasks except for certain administration tasks.

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