Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Time Period management > Time Period Management process

Time Period Management process

The following is an sample process for Time Period Management:

A System Administrator configures time period global settings.
A Time Period Administrator configures time period categories, workflows, and approvals.
A Time Period Analyst creates the following time period definitions:
1. Creates the rules.
2. Sets the ownership.
3. Sets the affected services, locations, and departments.
4. Checks the time windows.
5. Submits the time periods for approval.
An approver (or an approval delegate) approves the time period definitions. Once approved, the time periods are automatically published.
A Time Period Administrator/Manager updates time period categories and types.
An owner updates, maintains, or retire the time period definitions assigned to the owner.
A Time Period Administrator/Manager unretires time period definitions if needed.