Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Web Services > SOAP API > Consuming a Service Manager Web Service > The request

The request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 
 xmlns:pws="http://servicecenter.peregrine.com/PWS" 
 xmlns:com="http://servicecenter.peregrine.com/PWS/Common">
   <soapenv:Header/>
   <soapenv:Body>
      <pws:RetrieveIncidentKeysListRequest attachmentInfo="?" 
       attachmentData="?" ignoreEmptyElements="true">
         <pws:model query="">
            <pws:keys query=" update.time>'05/01/08'">
               <pws:IncidentID type="String" mandatory="?" readonly="?">
               </pws:IncidentID>
            </pws:keys>
            <pws:instance query=" " uniquequery="?" recordid="?">
               <pws:IncidentID type="String" mandatory="?" readonly="?">
               </pws:IncidentID>
               <pws:Category type="String" mandatory="?" readonly="?">
               </pws:Category>
               <pws:OpenTime type="DateTime" mandatory="?" readonly="?">
               </pws:OpenTime>
               <pws:OpenedBy type="String" mandatory="?" readonly="?">
               </pws:OpenedBy>
               <pws:severity type="String" mandatory="?" readonly="?">
               </pws:severity>
               <pws:UpdatedTime type="DateTime" mandatory="?" 
                readonly="?"></pws:UpdatedTime>
               <pws:PrimaryAssignmentGroup type="String" mandatory="?" 
                readonly="?"></pws:PrimaryAssignmentGroup>
               <pws:ClosedTime type="DateTime" mandatory="?" 
                readonly="?"></pws:ClosedTime>
               <pws:ClosedBy type="String" mandatory="?" readonly="?">
               </pws:ClosedBy>
               <pws:ClosureCode type="String" mandatory="?" readonly="?">
               </pws:ClosureCode>
               <pws:ConfigurationItem type="String" mandatory="?" 
                readonly="?"></pws:ConfigurationItem>
               <pws:Location type="String" mandatory="?" readonly="?">
               </pws:Location>
               <pws:IncidentDescription type="Array">
                  <pws:IncidentDescription type="String" mandatory="?" 
                   readonly="?"></pws:IncidentDescription>
               </pws:IncidentDescription>
               <pws:Resolution type="Array">
                  <pws:Resolution type="String" mandatory="?" 
                   readonly="?"></pws:Resolution>
               </pws:Resolution>
               <pws:AssigneeName type="String" mandatory="?" readonly="?">
               </pws:AssigneeName>
               <pws:Contact type="String" mandatory="?" readonly="?">
               </pws:Contact>
                <pws:JournalUpdates type="Array">
                  <pws:JournalUpdates type="String" mandatory="?" 
                   readonly="?"></pws:JournalUpdates>
               </pws:JournalUpdates>
               <pws:AlertStatus type="String" mandatory="?" readonly="?">
               </pws:AlertStatus>
               <pws:ContactLastName type="String" mandatory="?" 
                readonly="?"></pws:ContactLastName>
               <pws:ContactFirstName type="String" mandatory="?" 
                readonly="?"></pws:ContactFirstName>
               <pws:Company type="String" mandatory="?" readonly="?">
               </pws:Company>
               <pws:BriefDescription type="String" mandatory="?" 
                readonly="?"></pws:BriefDescription>
               <pws:TicketOwner type="String" mandatory="?" readonly="?">
               </pws:TicketOwner>
               <pws:UpdatedBy type="String" mandatory="?" readonly="?">
               </pws:UpdatedBy>
               <pws:IMTicketStatus type="String" mandatory="?" 
                readonly="?"></pws:IMTicketStatus>
               <pws:Subcategory type="String" mandatory="?" readonly="?">
               </pws:Subcategory>
               <pws:SLAAgreementID type="Decimal" mandatory="?" 
                readonly="?"></pws:SLAAgreementID>
               <pws:SiteCategory type="String" mandatory="?" readonly="?">
               </pws:SiteCategory>
               <pws:ProductType type="String" mandatory="?" readonly="?">
               </pws:ProductType>
               <pws:ProblemType type="String" mandatory="?" readonly="?">
               </pws:ProblemType>
               <pws:ResolutionFixType type="String" mandatory="?" 
                readonly="?"></pws:ResolutionFixType>
               <pws:UserPriority type="String" mandatory="?" readonly="?">
               </pws:UserPriority>
               <pws:Solution type="Array">
                  <pws:Solution type="String" mandatory="?" readonly="?">
                  </pws:Solution>
               </pws:Solution>
               <pws:InitialImpact type="String" mandatory="?" 
                readonly="?"></pws:InitialImpact>
               <pws:folder type="String" mandatory="?" readonly="?">
               </pws:folder>
            </pws:instance>
            <pws:messages>
                <com:message type="String" mandatory="?" 
                 readonly="?" severity="?" module="?">?</com:message>
            </pws:messages>
         </pws:model>
      </pws:RetrieveIncidentKeysListRequest>
   </soapenv:Body>
</soapenv:Envelope>

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