Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Web Services > SOAP API > Consuming a Service Manager Web Service > Using query syntax

Using query syntax

As shown in the example above, Service Manager supports queries using a special query syntax with special characters such as # ("starts with"), or relational operators such as > or < preceding an actual data value. With Web Services this syntax is available for string data as well. If the field is of a type other than string (for example an integer or dateTime type) and you are using a strongly typed programming language such as Java or C# to write your client code, you will not be able to leverage this feature, since the special characters would not be acceptable data types for these fields. To generate queries with this syntax on all types of fields, fill in the query=”xxx” section as shown below.

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