Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Application profiles: Change Management

The default application profiles for Change Management contain the following values.

Note In Area, a is for All, c is for Changes, and t is for Tasks.

Name	DEFAULT	KM coordinator	KM reviewer	SD agent/manager	change analyst change	change analyst tasks	change approver	change coordinator change	change coordinator tasks	change manager	emergency group	initiator	problem manager	sysadmin
Profile Area	a (All)	a (All)	a (All)	a (All)	c (Changes)	t (Tasks)	a (All)	c (Changes)	t (Tasks)	a (All)	a (All)	a (All)	a (All)	a (All)

Security Rights

On this tab, in the Allowed statuses field is blank for all profiles, but can be updated by a System Administrator.

Name	DEFAULT	KM coordinator	KM reviewer	SD agent/manager	change analyst change	change analyst tasks	change approver	change coordinator change	change coordinator tasks	change manager	emergency group	initiator	problem manager	sysadmin
New		TRUE		TRUE				TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Close		TRUE				TRUE		TRUE	TRUE	TRUE	TRUE			TRUE
Update	Never	Always	Never	Always	Never	When assigned	Never	When assigned	Always	Always	Always	Always	Never	Always
View	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Update when closed		TRUE								TRUE	TRUE			TRUE
Reopen		TRUE									TRUE	TRUE		TRUE
Copy and open		TRUE						TRUE	TRUE	TRUE	TRUE	TRUE		TRUE
Withdraw				TRUE
Security statuses
Change category		TRUE							TRUE	TRUE	TRUE			TRUE
Change phase		TRUE						TRUE		TRUE	TRUE			TRUE
Alerts		TRUE		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Calculate risk		TRUE	TRUE					TRUE	TRUE	TRUE	TRUE			TRUE
Search for duplicates		TRUE	TRUE				TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE
Can notify		TRUE	TRUE				TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE
Alternative views		TRUE	TRUE				TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE
Review		TRUE	TRUE					TRUE	TRUE	TRUE	TRUE			TRUE
List pages		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Show parent		TRUE		TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Tasks		TRUE	TRUE				TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE
Modify Template														TRUE
Template Mass Update														TRUE
Complex Mass Update														TRUE

Name	KM coordinator	KM reviewer	SD agent/manager	change analyst change	change analyst tasks	change approver	change coordinator change	change coordinator tasks	change manager	emergency group	initiator	problem manager	sysadmin
Change Manage Format	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr	sc.manage.cmr
Task Manage Format	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt	sc.manage.cmt
Initial Change View	All open RFCs	All open RFCs	All Open Changes	All Open Changes	All Open Changes	All Open Changes	All Open Changes	All Open Changes	All Open Changes	All open RFCs	All open RFCs	All Open Changes	All Open Releases
Initial Task View	All Open Tasks	All Open Tasks	All Open Change Tasks	Open Change Tasks Assigned to My Group	Open Change Tasks Assigned to My Group	Open Change Tasks Assigned to My Group	Open Change Tasks Assigned to My Group	Open Change Tasks Assigned to My Group	All Open Tasks	All Open Tasks	All Open Tasks	All Open Change Tasks	All Open Tasks

Name	KM coordinator	KM reviewer	SD agent/manager	change analyst change	change analyst tasks	change approver	change coordinator change	change coordinator tasks	change manager	emergency group	initiator	sysadmin
Can access approvals	TRUE	TRUE				TRUE	TRUE		TRUE	TRUE	TRUE	TRUE
Can override approvals	TRUE								TRUE	TRUE		TRUE
Can mass approve	TRUE						TRUE		TRUE	TRUE		TRUE
Can Delegate Approvals
Manager Group
Approval Groups	Service Manager		Service Desk	Application, SAP Support (North America)	Application, SAP Support (North America)	Application, Field Support (North America), Hardware, Network, Service Manager	COORDINATOR	COORDINATOR	Service Manager	E-CAB		E-CAB, E-mail / Webmail (North America), Hardware, Network, Service Manager
Review Groups	Service Manager	Service Manager	Service Desk	Application, SAP Support (North America)	Application, SAP Support (North America)	Application, Field Support (North America), Hardware, Network, Service Manager	COORDINATOR	COORDINATOR	E-CAB, Service Manager	E-CAB		E-CAB, E-mail / Webmail (North America), Hardware, Network

Name	DEFAULT	KM coordinator	KM reviewer	SD agent/manager	change analyst change	change analyst tasks	change approver	change coordinator change	change coordinator tasks	change manager	emergency group	initiator	problem manager	sysadmin
Active	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Expert Search	TRUE	TRUE		TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
All		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Clear	TRUE	TRUE		TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Deferred	TRUE	TRUE		TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Inactive	TRUE	TRUE		TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Inefficient Query		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Mod Time Limit		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Restore		TRUE	TRUE	TRUE	TRUE	TRUE		TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Skip Warning		TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE		TRUE	TRUE
Append Query
Initial Format
QBE Format