Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Application profiles: Problem Management
The default application profiles for Problem Management contain the following values.
Problems
Name | DEFAULT | initiator | problem analyst | problem coordinator | problem manager | reviewer | sysadmin |
---|---|---|---|---|---|---|---|
Security | |||||||
New | FALSE | TRUE | FALSE | TRUE | TRUE | FALSE | TRUE |
Close | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Update | Never | Never | When assigned | When assigned | Always | Never | Always |
Reopen | FALSE | FALSE | TRUE | FALSE | TRUE | FALSE | TRUE |
View | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Update when closed | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | FALSE |
Allowed statuses | |||||||
Change Category | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Change Phase | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Post to Knowledge | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Create Known Error | FALSE | TRUE | FALSE | TRUE | TRUE | FALSE | TRUE |
Template Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Complex Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Advanced Search | TRUE | TRUE | FALSE | FALSE | FALSE | TRUE | TRUE |
Use Operator Full Name | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Can Create Personal Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Can Create System Views | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Lock on Display | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Allow Inefficient Query | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Skip Query Warning | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | TRUE |
Assignment Groups | |||||||
Views | |||||||
Initial Inbox | |||||||
Initial Format | |||||||
Edit Format | |||||||
Search Format | |||||||
List Format | |||||||
Manage Format | |||||||
Print Format | |||||||
Open Script | |||||||
Resolution Script | |||||||
Append Query | |||||||
New Thread: Inbox -- Search | TRUE | FALSE | TRUE | TRUE | TRUE | FALSE | FALSE |
New Thread: Search -- List | TRUE | FALSE | TRUE | TRUE | TRUE | FALSE | FALSE |
New Thread: List -- Edit | TRUE | FALSE | TRUE | TRUE | TRUE | FALSE | FALSE |
New Thread: Inbox -- Edit | TRUE | FALSE | TRUE | TRUE | TRUE | FALSE | FALSE |
Problem Tasks
Name | DEFAULT | initiator | problem analyst | problem coordinator | problem manager | reviewer | sysadmin |
---|---|---|---|---|---|---|---|
Security | |||||||
New | FALSE | TRUE | FALSE | TRUE | TRUE | FALSE | TRUE |
Close | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Update | When assigned | Always | Always | Always | |||
Reopen | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
View | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Allowed statuses | |||||||
Change Category | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Create Known Error | FALSE | TRUE | FALSE | FALSE | FALSE | FALSE | TRUE |
Template Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Complex Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Advanced Search | TRUE | TRUE | FALSE | FALSE | FALSE | TRUE | TRUE |
Use Operator Full Name | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Can Create Personal Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Can Create System Views | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Lock on Display | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Allow Inefficient Query | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Skip Query Warning | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Assignment Groups | |||||||
Views | |||||||
Initial Inbox | |||||||
Initial Format | |||||||
Edit Format | |||||||
Search Format | |||||||
List Format | |||||||
Manage Format | |||||||
Print Format | |||||||
New Thread: Inbox -- Search | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Search -- List | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: List -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Inbox -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Known Errors
Name | DEFAULT | initiator | problem analyst | problem coordinator | problem manager | reviewer | sysadmin |
---|---|---|---|---|---|---|---|
Security | |||||||
New | FALSE | TRUE | FALSE | TRUE | TRUE | FALSE | TRUE |
Close | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Update | When assigned | Always | Always | Always | |||
Reopen | FALSE | FALSE | TRUE | FALSE | TRUE | FALSE | TRUE |
View | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Update when closed | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | FALSE |
Allowed statuses | |||||||
Change Category | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Change Phase | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Post to Knowledge | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Template Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Complex Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Advanced Search | TRUE | TRUE | FALSE | FALSE | FALSE | TRUE | TRUE |
Use Operator Full Name | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Can Create Personal Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Can Create System Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Lock on Display | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Allow Inefficient Query | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Skip Query Warning | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | TRUE |
Assignment Groups | |||||||
Views | |||||||
Initial Inbox | |||||||
Initial Format | |||||||
Edit Format | |||||||
Search Format | |||||||
List Format | |||||||
Manage Format | |||||||
Print Format | |||||||
Open Script | |||||||
Resolution Script | |||||||
New Thread: Inbox -- Search | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Search -- List | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: List -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Inbox -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Known Error Tasks
Name | DEFAULT | initiator | problem analyst | problem coordinator | problem manager | reviewer | sysadmin |
---|---|---|---|---|---|---|---|
Security | |||||||
New | FALSE | TRUE | FALSE | TRUE | TRUE | FALSE | TRUE |
Close | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Update | When assigned | Always | Always | Always | |||
Reopen | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
View | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE | TRUE |
Allowed statuses | |||||||
Template Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Complex Mass Update | FALSE | FALSE | FALSE | FALSE | TRUE | FALSE | TRUE |
Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Advanced Search | TRUE | TRUE | FALSE | FALSE | FALSE | TRUE | TRUE |
Use Operator Full Name | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Can Create Personal Views | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Can Create System Views | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Lock on Display | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
Allow Inefficient Query | FALSE | FALSE | TRUE | TRUE | TRUE | FALSE | TRUE |
Skip Query Warning | FALSE | FALSE | FALSE | TRUE | TRUE | FALSE | TRUE |
Assignment Groups | |||||||
Views | |||||||
Initial Inbox | |||||||
Initial Format | |||||||
Edit Format | |||||||
Search Format | |||||||
List Format | |||||||
Manage Format | |||||||
Print Format | |||||||
New Thread: Inbox -- Search | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Search -- List | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: List -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
New Thread: Inbox -- Edit | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE | FALSE |
We welcome your comments!
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