Service Manager9.41

Administer > Application Setup > Controlling user access and security > Application profiles > Default application profiles > Service Desk

Application profiles: Service Desk

The default application profiles for Service Desk contain the following values.

Service Desk

Profile name	DEFAULT	approver	helpdesk tech	initiator	self service	service desk agent	service desk manager	sysadmin
Security Rights
New	FALSE	FALSE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Close	FALSE	FALSE	TRUE	FALSE	TRUE	TRUE	TRUE	TRUE
Update	never	Always	Always	Never	Always	Always	Always	Always
View	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Allowed statuses
Approval groups
Advanced search	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Use operator full name	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Can create personal views	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Can create system views	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Can notify	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Lock on display	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Alternate views	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Modify Templates	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE	TRUE
Template Mass Update	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE	TRUE
Complex Mass Update	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Mass Close	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Delegate Approvals	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE

Forms

Profile name	DEFAULT	approver	helpdesk tech	initiator	self service	service desk agent	service desk manager	sysadmin
Initial view								Interactions I Registered
Initial format	SD.open.interaction	SD.open.interaction		SD.open.interaction
Edit format	SD.update.interaction	SD.approval.interaction		SD.update.interaction
Search format	SD.search	SD.search	SD.search	SD.search		SD.search	SD.search	SD.search
List format
Manage format	sc.manage.interaction	sc.manage.interaction	sc.manage.interaction	sc.manage.interaction	sc.manage.interaction	sc.manage.interaction	sc.manage.interaction
Print format	SD.print	SD.print	SD.print	SD.print		SD.print	SD.print	SD.print
ESS initial format					ess.SD.open
ESS edit format					ess.SD.update.edit
ESS search format					ess.SD.search
ESS list format					ess.SD.qbe
Default Template
Append query
New thread: View -- Search	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE
New thread: Search -- List	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
New thread: List -- Edit	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
New thread: View -- Edit	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE

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