Administer > Application Setup > Controlling user access and security > Application profiles > Default application profiles > Incident Management

Application profiles: Incident Management

The default application profiles for Incident Management contain the following values.

Security

Name DEFAULT configuration auditor incident analyst incident coordinator incident manager initiator operator problem manager/coord service desk agent service desk manager service tech sysadmin
New FALSE TRUE FALSE TRUE TRUE TRUE TRUE FALSE TRUE TRUE TRUE TRUE
Close FALSE FALSE TRUE TRUE TRUE FALSE TRUE FALSE TRUE TRUE TRUE TRUE
Update Never Never When assigned Always Always Never When assigned Always Always Always Always Always
View TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Inactivate FALSE FALSE TRUE TRUE TRUE FALSE TRUE FALSE TRUE TRUE FALSE TRUE
Mass Inactivate FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Log TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Reopen FALSE FALSE FALSE TRUE TRUE FALSE FALSE FALSE TRUE TRUE TRUE TRUE
Update when closed FALSE FALSE FALSE FALSE TRUE FALSE FALSE TRUE FALSE FALSE FALSE FALSE
Allowed statuses                        
Advanced Search TRUE TRUE TRUE TRUE TRUE FALSE TRUE TRUE TRUE TRUE TRUE TRUE
Allow inefficient query TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Skip query warning FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Can create personal views TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Can create system views FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Can notify FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Lock on display FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Alternate views TRUE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Can suspend FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Can unsuspend FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Mark problem candidate FALSE FALSE TRUE TRUE TRUE FALSE TRUE FALSE FALSE FALSE FALSE FALSE
Search for duplicates TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Change category FALSE FALSE FALSE FALSE TRUE TRUE FALSE FALSE FALSE FALSE FALSE TRUE
Notes FALSE FALSE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE FALSE TRUE
Override FALSE FALSE FALSE FALSE FALSE TRUE FALSE FALSE FALSE FALSE FALSE FALSE
Can use callback list FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Modify Template FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Template Mass Update FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Complex Mass Update FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE
Mass Close FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE TRUE

Forms

Name DEFAULT configuration auditor incident analyst incident coordinator incident manager initiator operator problem manager/coord service desk agent service desk manager service tech sysadmin
Default category                        
QBE format                        
Search format apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary apm.search.probsummary
Manage format sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem sc.manage.problem
Initial view Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me Open Incidents Assigned To Me All Open Incidents
Initial format                        
Initial script FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Resolution script FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Auto-notify format                        
View format IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse IM.browse
Incident macro mail format                        
Default template FALSE         TRUE            
New thread: View -- Search                        
New thread: Search -- List                        
New thread: List -- Edit                        
New thread: View -- Edit                        
Assignment groups                        
Authorized categories                        

Incident matching options

Name DEFAULT configuration auditor incident analyst incident coordinator incident manager initiator operator problem manager/coord service desk agent service desk manager service tech sysadmin
Check similar problems TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Check similar incidents FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Check incident duplicates on configuration items TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE TRUE
Check incident duplicates on related configuration items FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
Max levels                        
Max hits                        
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Related concepts

Application Setup
Application profiles
Environment record

Related references

Default application profiles

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