Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > Application profiles > Default application profiles > Request Management

Application profiles: Request Management

The default application profiles for Request Management contain the following values.

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Manager Group					PROCUREMENT
Member Groups		ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT		EMERGENCY GROUP
Area	All	All	All	All	All	All	All	All	All	All
Require Password	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Approval Groups		ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT	ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT							ASSET MANAGEMENT, EMERGENCY GROUP, FACILITIES, HELPDESK, LAN SUPPORT, M/F SUPPORT, ONSITE SUPPORT, PROCUREMENT, SERVICE DESK, SOFTWARE, SUPPORT ADMIN, SYSTEMS ADMIN, TELECOMS, TRAINING, VPOPS, VPSYS, WAN SUPPORT

Rights

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Basic Options
All Functions	FALSE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE	FALSE	TRUE	TRUE
New	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	TRUE	TRUE
Close	FALSE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE
Update	Never	Always	Always	Always	Always	Never	Always	Never	Always	Always
View	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Allowed statuses
Audit History	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE
Calculate Impact	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Change Category	FALSE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Change Phase	FALSE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Conf Close	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Conf Copy Open	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE	FALSE	FALSE
Conf End	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE	FALSE	FALSE
Conf Open	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Conf Next Phase	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Conf Print	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Conf Reopen	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Conf Update	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE
Copy Open	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Generate Orders	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Line Items	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
List Pages	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Post	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	TRUE	TRUE
Receive	FALSE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Reopen	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Update when closed	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Search Duplicates	FALSE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Select	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Show Scripts	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Split	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Show Subtotals	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Validity Lookup	FALSE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Views	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE

Alert/Approval

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Alert Options
Alert Log	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Approval Options
Approval Action	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Approval Log	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Approvals	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Approve	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Deny	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Retract	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Mass Approve	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Mass Deny	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Override	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Reeval	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Reset	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	FALSE	FALSE	TRUE
Delegate Approvals	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE	FALSE

Print/Query

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Print Options
Background	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Foreground	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Print	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Print List	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Print Recs	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Printer	sysprint.mvs	sysprint.mvs	sysprint.mvs	sysprint.mvs	sysprint.mvs	sysprint.mvs	sysprint.mvs	sysprint.mvs		sysprint.winnt
QBE List Report	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg
QBE List Format	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe	ocmr.qbe
QBE Recs Report	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg	print.records.bg
QBE Recs Format	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg	print.qbelist.bg
Query Options
Active	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Advanced Search	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
All	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Clear	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Append Query
Time Limit	00:00:10	00:00:10	00:00:10	00:00:10	00:00:10	00:00:10	00:00:10	00:00:10	00:00:00	00:00:10
Deferred	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Inactive	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Mod Time Limit	FALSE	TRUE	TRUE	TRUE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Partial Key	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Restore	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE	TRUE	FALSE	TRUE
Skip Warning	FALSE	TRUE	TRUE	TRUE	FALSE	FALSE	FALSE	FALSE	FALSE	TRUE
Standard	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Structured	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	TRUE	FALSE	TRUE
Initial Format
QBE Format

Category/Statements

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Category Restrictions
Default Category
Allowed Categories
Statements

Queue Options

Name	DEFAULT	request admin	request approver	request coordinator	request receiver	request reviewer	request tech	requestor	scheduler	sysadmin
Quote Initial View	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests	All my open requests
Order Initial View	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq	All open orders for Compaq
Line Item Initial View	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups	Deferred new Employee Setups
Quote Queue Format
Order Queue Format
Line Item Queue Format

Send Help Center feedback