Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Incident Management downtime records

Incident Management downtime records

You can access Incident Management downtime records by using the Incident Management Security Administration Utility to show the availability of a selected device. Availability measures the ability of a device or component to provide service within a measured time frame. There are three downtime measurements.

Type of availability	Description
Explicit unavailability	The downtime experienced by the failing device.
Implicit unavailability	The downtime experienced because of the failure of a parent or controlling device.
Perceived unavailability	The explicit or implicit downtime during normal business hours. The total reflects only working hours.

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