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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Change Management administrative tasks

Use > Change Management > Change Management administrative tasks > Security and access control

Security and access control

Change Management controls access to Change Management functions by following the steps below:

Change Management checks the user’s operator record for capability words that determine which, if any, of the functional areas within Change Management the user can access.
If the user has the right capability words to access Change Management functional areas, the system searches for the user ’s Change Management Profile record, based on the User Role specified in the Operator record.
If the Profile record is blank, Change Management checks the Environment record to determine if it can use the default Profile record to enable access to certain functions.
If no default profile exists for the specific function, the system searches for the default profile for all areas.
Change Management enables the user to access those functions permitted by the user role or default Profile record.

Depending on the conditions in the phase definition record, a user might not be able to update a change or task, even if granted the general capability to do so in the User Role profile record.

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Related concepts

Change Management capability words

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