Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management administrative tasks > Access Phase definition alert controls

Access phase definition alert controls

Applies to User Roles:

System Administrator

You can set alert controls in Change Management for the change or task phase definition records.

To access phase definition alert controls for changes or tasks, follow these steps:

Click one of the following:
- Change Management > Changes > Change Phases.
- Change Management > Tasks > Task Phases.
Use search or advanced search to find one or more records.
Select a phase record to view its details.

Click the Alerts/Open & Close Behavior tab. Refer to the following table for alert controls and the descriptions.

Control	Description
Reset	Sets the status of all current alert records associated with the current change or task to inactive and marks the last action field as reset. Then it schedules a calculate alert record to recalculate the item’s alerts and restart the alerts process.
Recalc	Determines whether to recalculate alert notifications for the change or task.