Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management administrative tasks > Delete a category record

Delete a category record

Applies to User Roles:

System Administrator

To delete a category record, follow these steps:

Click Change Management.
Do one of the following:
- Click Changes > Change Categories.
- Click Tasks > Task Categories.
Use search or advanced search to find one or more records.
Click a change or task category record to view its detail.
Click Delete.
Click one of the following:
- Delete All
  
  A form opens that shows all phase, script, and format category components.
- Del Phases
  
  A form opens that shows phases that you can select and remove.
- Del Scripts
  
  A form opens that shows scripts that you can select and remove.
- Del Formats
  
  A form opens that shows formats that you can select and remove.
- Del Category
  
  A form opens that shows the category information.
Click Delete again to remove the category phase, script, form, or entire category.
Click Back.

Note Make sure that you select the correct elements of the category you want to delete and that you choose the correct Delete option. Clicking on other delete options deletes the associated records for the phases, forms, or scripts for the selected category.

Send Help Center feedback