Access Problem Management administration

Problem Management provides administration tools that you can use to control problem handling to meet your organization's business objectives. Problem Management provides the following administration tools:

• Categories (for example, error control, problem control, and problem task) are administrative tools that assign a predefined workflow to a problem record. You can define unique task categories for tasks that you assign from a problem record.
• Error control phases and problem control phases are predefined activities in the workflow of a known error record or problem record. You can customize these phases, or define new categories with unique phases.
• Alert definitions define the basic alert information for each named alert and all general alerts. You can modify the static Alert Definition file to change how alerts are defined and triggered.

You can add, change, or delete categories, phases, and alert definitions to meet your business objectives.

To access Problem Management administration tools:

1. Click Problem Management > Administration.
2. Click one of the following:
   • Alert Definitions
   • Error Control Categories
   • Error Control Phases
   • Problem Control Categories
   • Problem Control Phases
   • Problem Task Categories
3. You can add, change, or delete alert definition records, categories, or phases.