Defer a problem

If you want to defer a problem, you must specify the reason for deferral. For example, if after investigation you decide to delay scheduling a problem for resolution, you can defer it. Or, if the Problem Analyst was unable to successfully test and validate a fix and you want to continue investigating a solution, you can defer the problem. You can later finalize how to handle the problem when you review deferred problems.

To defer a problem:

  1. Click Problem Management > Problem Control > Search Problems.
  2. Use search or advanced search to find one or more records.

  3. Double-click the problem record that you want to defer.
  4. In the Status field list, select Deferred.
  5. In the Activities section, select the applicable update type from the New Update Type field list.
  6. In the New Update field, type the reason for the deferral.
  7. Click Save & Exit.

Note: Make sure you update the status of the problem during your regularly-scheduled review of deferred problems.