Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user roles > Problem Coordinator

Problem Coordinator

The Problem Coordinator user role has the following responsibilities:

Periodically perform analysis to see if new problems need to be registered.
Register problems.
Assign work to Problem Analysts and coordinate root cause analysis.
Register known errors.
Inform Problem Manager.
Assign known error to Problem Analyst.
Validate proposed solutions to known errors.
Validate outcome of closed changes and close known error.
Validate that a problem is solved.

To execute this role, the Problem Coordinator has following tasks available:

Note: For an overview of how these tasks fit in the Problem Management workflow, see Problem Management workflows and user tasks

ITIL workflow:	Tasks:
	Problem Management views
Problem detection, logging, and categorization (SO4.1)	Find problem candidates Review incidents Create a new problem from an incident Create a new problem not based on an incident Associate a problem with an existing incident Update a problem
Problem prioritization and planning (SO4.2)	Evaluate a problem Schedule a problem Close a problem that will not be fixed Defer a problem
Problem investigation and diagnosis (SO4.3)	Access the knowledgebase Assign a Problem Management task Associate a problem with an existing known error Close a problem task Document the root cause Open a known error Open a Problem Management task
Known error logging and categorization (SO4.4)	Open a known error Document the workaround
Known error investigation (SO4.5)	Open a known error task Assign a known error task Close a known error task Update a known error Update a problem
Known error resolution (SO4.7)	Assign a known error task Close a known error Close a known error task Defer a problem Update a problem
Problem closure and review (SO4.8)	Update a problem Reopen a known error
Problem and known error monitoring (SO4.9)	Close a known error Schedule a problem Set a reminder for a problem record Update a problem View records related to a problem
Associating incidents and changes with problems	Associate a problem with an existing incident Associate a problem with an existing problem Create a new problem from a problem record View records related to an incident View records related to a problem

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