Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Problem and known error monitoring > Schedule a problem

Schedule a problem

Part of Workflow(s):

Problem prioritization and planning (SO4.2)

Problem and known error monitoring (SO4.9)

Applies to User Roles:

When you schedule a problem, set the target dates based on the priority and impact on affected services and whether there is a workaround or fix available. Assign or reassign the problem to a group with the skills necessary to find a resolution to the problem.

To schedule a problem:

Click Problem Management > Problem Control > Search problems.
Use search or advanced search to find one or more records.
Select a record from the list.
Select the Assignment Group.
Set the Root Cause Identified Date.

Note: This field is only available for problems assigned to Open status.
Set the Problem Resolution Date.

Note: This field is only available for problems assigned to Open status.
In the Activities section, click the New Update Type field list and select the applicable update type.
In the New Update field, type notes to include the current activity update.
Click Save.
To advance to the next phase, click Next Phase. For example, you might want to advance from the Problem Prioritization and Planning phase to the Problem Investigation and Diagnosis phase.
Click Save & Exit.
Notify the Problem Coordinator and the stakeholders about the plans and resources assigned to this problem.

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