Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Portal Administration Guide > Migrating ESS or SRC to Service Portal

Migrating ESS or SRC to Service Portal

To migrate ESS or SRC to Service Portal, complete the following tasks:

Install and configure Service Portal. For detailed instructions, see Install and set up Service Portal.
In Service Portal, use the Catalog Connect application to create a catalog aggregation to import catalog items from Service Manager. For detailed instruction, refer to the Catalog Connect section in the Service Portal online help.

After you set up the catalog aggregation, catalog definition including user options can be aggregated into Service Portal automatically.
Note
- Service Portal does not support the catalog items that are defined for department subscription. We recommend that you deactivate these catalog items in Service Manager before aggregation. Otherwise, the request will fail when a user orders this kind of catalog items in Service Portal.
- The system cannot synchronize changes to catalog items or categories back to Service Manager. Therefore, we highly recommend managing catalog items and categories in Service Manager instead of Service Portal.
- If you want to keep the access control for catalog items in the new portal, you need to manually map the access control configuration for each catalog item in Service Portal.
Synchronize your existing service and support requests to Service Portal. For detailed instructions, refer to the Synchronize Requests topic in the Service Portal online help.

After synchronization, service requests are synchronized to orders and requests and support requests are synchronized to support requests in the new Service Portal.
Enable KM search in Service Portal. For detailed instructions, refer to Enable Knowledge Management search.

Once you enable the KM search in Service Portal, knowledge articles can be aggregated or used by the IDOL search engine in Service Portal automatically.

Note Knowledge group is not supported in Service Portal.
Migrate your customization in the new Service Portal:
- SRC checkout tailoring can be carried over to the Service Portal catalog item form definition during catalog aggregation.
  
  After catalog aggregation, SRC support request checkout tailoring will be reflected in support item form definition in Service Portal.
  
  Note SRC service request checkout tailoring will not work for the new Service Portal. If you want to use your previous customization, you need to manually define it in the new portal.
- You need to re-implement UI theme customization in Service Portal. For the detailed instructions on the UI theme customization of Service Portal, refer to Customizing Service Portal.

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