Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Portal Administration Guide
- Service Portal capabilities
- Migrating ESS or SRC to Service Portal
- Migrating Propel to Service Portal
- Service Portal Tips
- Service Portal Custom Themes
- Changing Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Portal User Accounts
- Change the Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Change the host name used in an existing Service Portal installation
- Encrypt a password in Service Portal
- Back up and restore Service Portal PostgreSQL databases
- Remotely connect to the Service Portal database
- Change Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
View and manage Service Exchange content packs and adapters
HPE SX Content Management
Content packs are extension points to HPE Service Exchange (HPE SX). In collaboration with adapters, content packs enable HPE SX to communicate with end-point systems such as HPE SM or HPE CSA. A content pack is a ZIP or JAR file that can contain operation definitions, FreeMarker templates, HPE OO flows and/or other configuration files. Content packs contain the order message lifecycle modeled in HPE OO flows in request-to-fulfill (R2F) use cases. They can be installed or uninstalled on the running HPE SX server.
Content packs can be deployed into HPE SX at run-time. They provide business logic to the specific adapter. For example, the approval process of an order is modeled in OO Flow. The create order, approve operations, etc. must be defined. OO Flow implementation and the operations that have to be defined depend on the specific features the content pack supports.
Operations are defined in HPE SX JSON notation that is interpreted by the operation executor component of the adapter. The operations typically define a set of calls to the end-point systems' APIs. These calls (steps of the operation) are executed sequentially. The operation definition framework uses Freemarker templates to compose URLs, request bodies, transform responses, and other actions.
HPE SX offers out-of-the-box functionality through content packs that can be used as-is or customized. The HPE SX Content Management user interface allows you to view, download, upload and delete content packs in HPE SX. Access to this UI is limited to users with the appropriate user roles. Upload and delete operations include upload or removal of relevant HPE Operation Orchestration JAR files (HPE OO content packs), and the merging of HPE SX customizations into the running HPE SX server.
Content Packs and their contents
Service Portal contains the following out-of-the-box content packs:
- SM request to fulfillment (sm-r2f) - the content pack providing files for HPE SM requests to fulfillment.
- Service Exchange base content (sx-base) - the base content for HPE SX. This content pack is required and cannot be removed.
- Support for test UI (SM) (sm-test-ui-support) - the content pack providing files for HPE SM-related functions of the HPE SX UI.
- SAW Case Exchange (saw-case-exchange) - the content pack providing files for HPE SAW Case Exchange customizations.
- SAW Ticketing (saw-ticketing) - the content pack providing files for HPE SAW ticketing.
- SM Case Exchange (sm-case-exchange) - the content pack providing files for HPE SX Case Exchange customizations.
- SM Ticketing (sm-ticketing) - the content pack providing files for HPE SM ticketing.
- Case Exchange (case-exchange) - the content pack providing files for Service Portal Case Exchange.
- MOCK request to fulfillment (mock-r2f) - an empty content pack.
- Support for test UI (SAW) (saw-test-ui-support) - the content pack providing files for HPE SAW-related functions of HPE SX UI.
- CSA request to fulfillment (csa-r2f) - the content pack providing files for HPE CSA requests to fulfillment (r2f).
- EMAIL request to fulfillment (email-r2f) - files to enable Email requests to fulfillment of native offerings.
- Support for test UI (CSA) (csa-test-ui-support) - the content pack providing files for HPE CSA related functions of HPE SX UI.
- OO request to fulfillment (oo-r2f) - the content pack providing files for HPE OO requests to fulfillment (r2f).
- SAW request to fulfillment (saw-r2f) - the content pack providing files for HPE SAW requests to fulfillment (r2f).
See the HPE Propel Service Exchange SDK for details on how to customize a content pack or create a new one.
HPE SX Adapters
HPE SX adapters interact with underlying (end-point) systems, making them accessible to HPE SX processes. Examples of end-point systems are HPE SM, HPE CSA, and HPE SAW. An adapter is required for an end-point system to be accessed by HPE SX. In this way the adapters make the functionality of the end-point systems available to HPE SX clients.
Service Portal contains the following OOB adapters, located in the /opt/hp/propel/sx/WEB-INF/lib directory:
- HPE SX adapter - the internal HPE SX adapter. This is always the first adapter and implements the HPE SX CX functionality.
- HPE SM adapter - specifically for HPE SM end-point systems.
- HPE CSA adapter - specifically for HPE CSA end-point systems.
- EMAIL adapter - this adapter enables the fulfillment by email of offerings created independent of third-party products.
- MOCK adapter - for testing.
We welcome your comments!
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