Common Access Card introduction

The Common Access Card (CAC) is the Unites States Department of Defense (DoD) smart card for multi-factor authentication. CACs are issued as standard identification for active-duty military personnel, reserve personnel, civilian employees, non-DoD government employees, state employees of the National Guard and eligible contractor personnel. In addition to its use as an ID card, a CAC is required for access to government buildings and computer networks.

If you have not configured CACs for Service Manager, you must do so before you can enable CAC for Service Request Catalog. To do this, refer to the following sections of the Service Manager Help Center:

• Common Access Card (CAC) sign-on
• Requirements for CAC sign-on

You may also want to review the following example in the Service Manager Help Center:

• Example: Enabling CAC sign-on

If you have already configured CACs for Service Manager, you can skip ahead to the following section:

Enable SRC for Common Access Cards