Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Miscellaneous tasks > Update Journal Request

Configure additional details for Service Requests

You can configure Service and Support request to display additional details from HPE Service Manager.

Enable journal updates

You can enable journal updates to appear in Service Request Catalog for each request to provide additional information to the user on the history of their request. Journaling is a feature of Service Manager that allows additional details or updates to a record. If Journaling is enabled on your Service Manager server, and you want to enable those journal updates for Service Request Catalog, follow these steps:

Open the applicationContext.properties file, and specify the following properties as true:

Property	Description
src.sm.service.journalUpdatesEnabled=true	A value of true enables the Journal Updates for service. Change the value to false to hide Journal Updates information
src.sm.support.journalUpdatesEnabled=true	A value of true enables the Journal Updates for support. Change the value to false to hide Journal Updates information.

Edit the custom definition label for journal updates

By default, the label for journal updates is "Request Updates." However, you can modify this label. To do this, edit the Custom.properties file, and specify a new label for the request.update property.

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