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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Service life cycle management

Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > Viewing subscriptions on the contacts and department records

Viewing subscriptions on the contacts and department records

When a power user views a Contacts record, there is a Subscription tab. The Subscription tab includes a Personal subscription table and a Department subscription table for the contact's department. The user can drill into the details for the subscription by double-clicking on it in the Windows client or clicking the link in the Web client.

When a power user views a Department record, there is a Subscription tab, which shows all of the subscriptions for the department. The user can drill into the details for the subscription by double-clicking on it in the Windows client or clicking the link in the Web client.

Click here to show or hide links to related topics.

Related concepts

Master data records
Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Choosing a subscription mode
Notifying service subscribers of a planned outage

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