Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- Web Services
- HPE Connect-It
- ServiceCenter Automation (SCAuto)
- Event Services
- Dynamic Data Exchange (DDE)
- Integration Manager
- BDM Mapping Management
- Integrations and extacess records
Integration Manager refers to a plug-in based platform called Service Manager Integration Suite (SMIS), which can provide centralized management and configuration of all instances of integrations that are configurable in SMIS.
Accessing Integration Manager
To access the Service Manager Integration Manager, use the Windows or Web client and open Tailoring > Integration Manager from the System Navigator.
Integration Manager (SMIS) provides the following buttons or context menu options, which enable integration delivery engineers and support engineers to manage integration instances:
- Add: Add a new integration instance.
- Edit: Edit an existing integration instance.
- Delete: Delete an existing integration instance.
- Enable: Enable an integration instance.
- Disable: Disable an integration instance.
- Refresh: Refresh the status of an integration instance.
- Task: Monitor failover tasks of an integration instance during a specified period of time.
- Log: View task execution history.
SMIS supports two types of integrations:
- Schedule-based: A schedule-based integration runs as a schedule in the background. When a schedule-based integration instance is enabled, a corresponding scheduler is started in Service Manager.
- UI-based: A UI-based integration can be invoked only in the UI.
Out-of-box, SMIS comes with a set of predefined templates that you can use to set up integrations to the following third-party or HPE products:
|Third-party survey tools||SMSurvey|
|HPE Release Control (RC)||SMtoRC|
|HPE Operations Orchestration (OO)||SMOO|
|HPE Business Service Management (BSM)||
|Another product that supports Case Exchange||CaseExchangeDefaultTemplate|
|SAP Solution Manager||SMSAP|
|External email servers||SmartEmail|
HPE Universal CMDB
HPE Universal CMDB Browser
Note The out-of-box templates are not provided as sample interfaces. You need to access the Integration Manager, set up the integrations through the Integration Template Selection wizard, and configure your system to interface with the HPE products listed above.
Developing custom integrations using SMIS
SMIS is also a development platform that enables you to develop new integration templates of your own. You can then register these new integration templates in SMIS so that they are configurable in SMIS. For more information, see the Service Manager documentation set.
Add or delete an integration instance
Add a BSM Business Impact Reports integration
Add an integration instance for each Operations Manager i (OMi) server
Add an Operations Orchestration integration
Add a Release Control integration
Edit an integration instance
Enable or disable an integration instance
Monitor integration instance status
Monitor failover tasks
Configure a callback
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