Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Edit field mappings

Applies to User Roles:

System Administrator

To edit a field mapping of an integration instance, follow these steps:

Click Tailoring > Integration Manager. Integration Instance Manager opens.
Select an integration instance with a status of Disabled. The Integration Instance Information wizard opens.
Click Next to get to the Integration Instance Mapping page in the wizard.
Select the Field Mapping tab.
In the SM Field column or Endpoint Field column, click an entry you wish to edit or configure, and select a field from the list.

Note If you want to add a new field that is not available in the list, you must first go to the Integration Instance Fields page, add this field, and specify a field type for it. There are four field types available: string, number, date, and boolean.
If necessary, click in the Direction field, and select a new direction from the list. A bidirectional direction means two mappings actually.
After you have finished modifying the field mappings, click Finish.