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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Adding Service SLAs to a catalog item or bundle

Use > Service Catalogs > Service Catalog management > Adding Service SLAs to a catalog item or bundle > Edit a Service SLA for a catalog item or bundle

Edit a Service SLA for a catalog item or bundle

Click Service Catalog > Administration > Manage Items.
Type or select any search criteria for the item or bundle you want to modify and click Search.
The catalog item or bundle definition record opens.
On the Agreements tab, double-click on the Name of the SLA that you want to modify.
This launches a wizard that allows you to change the Service SLA and access list information.
Edit the Service SLA and access list information as necessary.
Click Save.
Click OK.
The item or bundle definition record is now updated.

Click here to show or hide links to related topics.

Related concepts

Service Catalogs
Service Catalog items and bundles
Adding Agreements to a catalog item or bundle
Adding delivery objectives for a catalog item or bundle
Subscriptions
Defining a catalog item that results in the creation of a subscription
Using the HTML Editor

Related references

HTML Editor controls
HTML Editor keyboard shortcuts

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