Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Level Management > Service Level Management overview > Service agreements overview > Working with service agreements > Researching response and availability results

Researching response and availability results

The slaresponse table contains summary records with response time information collected from sloresponse records. Includes the number of affected and breached records, mean, median, and standard deviation data.

The slamonthly table contains one record with a summary of monthly outage information for each Configuration Item (CI). You can trace the input data for each response or availability record whenever you view a record in the sloresponse or slamonthly table.

The slamonthlyag table contains one record with a summary of monthly outage information for each Service Level Agreement.

Send Help Center feedback