Use > Survey > Service Manager Survey > SM Survey setup > Enable a survey integration instance

Enable a survey integration instance

User roles: System Administrator

Scheduled SM surveys are based on the survey integration framework. The major difference between the scheduled SM Survey feature and the survey integration is that the former uses an SM Survey internal connector while the latter uses a connector for an external survey tool.

They both require a survey integration instance be set up and enabled in Integration Manager and the survey service agent scheduler be started in System Status. For detailed steps, see Create a Survey Integration instance .