Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Survey > Service Manager Survey > SM Survey setup > Select a survey portal

Select a survey portal

User roles: Survey Administrator

Service Manager supports the use of one of the following portals for surveys that are based on the internal survey connector:

Service Portal (default): used for sending surveys to Service Portal users
ESS: used for sending surveys to Service Manager Employee Self-Service (ESS) client users
SRC: used for sending surveys to Service Request Catalog (SRC) users

You need to select the right portal depending on which portal is being used for end users in your organization. To do this, follow these steps:

Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
Select the Active Integrations tab.
In the SM Portal field, select the right portal from the drop-down list.
Click Save.