Use > Survey > Service Manager Survey > SM Survey setup > Start the survey service agent scheduler

Start the survey service agent scheduler

User roles: System Administrator

Scheduled surveys are running based on the survey service agent scheduler; additionally, if an SRC and Service Portal user selects to register a compliment or complaint when responding to a scheduled or manual survey, Service Manager creates an interaction based on this scheduler.

For this reason, when setting up SM Survey, make sure this scheduler is started. To do this, follow these steps:

  1. Go to System Status, and make sure that the survey service agent scheduler is started.
  2. If not, click Start Scheduler, and then double-click this scheduler to start it.