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    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager web tier
    • Install the Service Manager Windows Client
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
  • Upgrade
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    • Upgrade the platform components
    • Upgrade the applications from a version earlier than 9.60
    • Upgrade the applications from version 9.60
  • Integrate
    • Service Manager integration methods and tools
    • Micro Focus Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
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    • Micro Focus ALM
    • Micro Focus Release Control (RC)
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    • Micro Focus UCMDB Browser
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    • Micro Focus Business Service Management (BSM)
    • Micro Focus Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
    • System configuration parameters
    • Smart Analytics administration
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    • Service Request Catalog Customization
    • Service Manager maintenance tasks
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  • Troubleshoot
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    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: clients
    • Contact Micro Focus support
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  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Change Management workflows and user tasks
    • Change logging (ST 2.1)
    • Change review (ST 2.2)
    • Change assessment and planning (ST 2.3)
    • Change approval (ST 2.4)
      • Prepare a change for approval
      • Approve, deny, or retract a change
      • Process an approved, denied, or retracted change
      • Approve multiple change requests
    • Coordinate change implementation (ST 2.5)
    • Change evaluation and closure (ST 2.6)
    • Emergency change handling (ST2.7)
    • Change Management tasks
Use > Change Management > Change Management workflows and user tasks > Change approval (ST 2.4)

Change approval (ST 2.4)

Every change requires a formal authorization from a change authority, which may be a role, person, or group of people. The levels of authorization for a particular type of change are judged by the type, size, or risk of the change.

Details for this process are displayed in the following flowchart.

Related topics

Change Management overview

Prepare a change for approval
Approve, deny, or retract a change
Process an approved, denied, or retracted change
Approve multiple change requests

Change Management workflows and user tasks
Processes and Best Practices

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