Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Request Management overview
- Pre-implementation planning
- Approvals in Request Management
- Categories
- Phases
- Quotes
- Orders
- Order generation process
- Batch ordering
- Processing control fields
- Routing orders to external purchase systems
- Prepare for background ordering requirement
- Closing and receiving
- Closing and receiving order line items
- Receipt verification
- Confirmation
- Receiving log
- Link records
- Format control and link records
- Vendors
- Related records
- Printing lists and detail records in Request Management
- Business Rules and Workflows
- Demands Measuring
- Financial Approval
- Self-Help Requests
- Record Content
- Request Charges
- Request Escalation: Functional Escalation
- Request Escalation: Hierarchic Escalation
- Request integration
- Request Management Predefined Reports
- Service Request Record
- Request Access Control
Orders
An order is a formal request that a vendor/supplier perform a service or deliver a product to a particular destination. The Ordering function of Request Management is particularly useful when vendors/suppliers are included in the business process. Vendors/suppliers are both internal and external providers of parts and services.
The best way to access order information is directly from line item records, rather than order records themselves. The line items provide more detailed information about items being ordered than the order header fields. More useful query fields (such as Vendor Name or Assignee) are displayed through line items. Here vendors/suppliers can access information about their work or procurement obligations.
Orders offer these benefits:
- The ability to track vendors/suppliers
- Preparation by service organizations (such as internal vendors/suppliers) for upcoming work orders
- Simultaneous updating or closing order line items without interfering with others’ access to the quotes
- The use of Purchase Orders
Related topics
Routing orders to external purchase systems
Prepare for background ordering requirement
Phases