Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Request Management overview
- Pre-implementation planning
- Approvals in Request Management
- Categories
- Phases
- Quotes
- Orders
- Vendors
- Related records
- Printing lists and detail records in Request Management
- Business Rules and Workflows
- Demands Measuring
- Financial Approval
- Self-Help Requests
- Record Content
- Request Charges
- Request Escalation: Functional Escalation
- Request Escalation: Hierarchic Escalation
- Request integration
- Request Management Predefined Reports
- Service Request Record
- Request Access Control
Request Charges
Micro Focus Service Manager can track labor costs and parts costs in service request fulfillment processes.
Meanwhile Service Manager can pass cost and billing information for goods and services to an external financial tool. In out-of-box, integration is created using Micro Focus Connect-It between Service Manager and Micro Focus Asset Manager.
Costs of Request Fulfillment
Each request displays the fulfillment cost (including incremental ongoing costs associated with service options).
Request billing
By integrating Service Manager with Micro Focus Asset Manager, you can view the request billing report in Asset Manager.
You can find the "Cost of SM Service Request" widgets in the Homepage widgets library of Asset Manager. If you want to show these widgets in anyone’s homepage, you need to manually add them. For more instructions on adding widgets to homepage, see the "Customizing Web Clients > Homepage of the Web Client" section in the Asset Manager Tailoring guide.
All credit type expense line records will be assigned to the IT Finance billing center, which you can find in the out-of-box database of Asset Manager. If you do not want to use the IT Finance billing center in your production environment, you can change the Connect-It scenarios to allocate a new billing center.
Related topics
