Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Request Management overview
- Pre-implementation planning
- Approvals in Request Management
- Categories
- Phases
- Quotes
- Orders
- Vendors
- Related records
- Printing lists and detail records in Request Management
- Business Rules and Workflows
- Demands Measuring
- Financial Approval
- Self-Help Requests
- Record Content
- Request Charges
- Request Escalation: Functional Escalation
- Request Escalation: Hierarchic Escalation
- Request integration
- Request Management Predefined Reports
- Service Request Record
- Request Access Control
Request Integration
Integration: Service Desk or Incident Management
In Service Manager, the service requests are stored as Service Desk interactions of a specific type. Service Manager Service Catalog can easily integrate with the Incident Management module through open fulfillment connector architecture.
Integration: Change Management
Change Management is a standard fulfillment engine for service requests.
Micro Focus Service Manager will copy shared information from the service request to the change request record and automatically link the records. Links between these records, once created, cannot be broken by users. Links to other records are listed in each linked record, and users can click on links to access other linked records.
This link allows Service Manager to correctly propagate the status changes between the change request and the service request.
Integration: Release and Deployment Management
All Service Manager modules are fully integrated. Release and Deployment Management records can be quickly opened from a service request, if required. Service Manager will copy shared information from the service request to the release request record (created in the Change Management module) and automatically link the records. Release request records can also be opened automatically from service request records based on business rules defined to meet your needs. Links between these records, once created, cannot be broken by users. Links to other records are listed in each linked record, and users can click on links to access other linked records.
Integration: Configuration Management System
One option in a catalog item is to create a subscription to a service (or to any type of configuration item).
When the service request is created for this type of catalog item, the service request is linked to the CIs through the catalog items it references.
Integration: Service Catalog
In Service Manager, the creation of a Service Catalog request can starts with the Service Catalog by using Self-Service web or reported directly to service desk via phone or email. One or more entries in the catalog are linked to the Service Catalog request through a cart item (request line).
Integration: Third-Party
Bi-directional integration with third-party solutions can be created using Micro Focus Connect-It or the Web Services API in Service Manager.
