Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Management overview
- Pre-implementation planning
- Approvals in Request Management
- Categories
- Phases
- Quotes
- Orders
- Vendors
- Related records
- Printing lists and detail records in Request Management
- Business Rules and Workflows
- Demands Measuring
- Financial Approval
- Self-Help Requests
- Record Content
- Request Charges
- Request Escalation: Functional Escalation
- Request Escalation: Hierarchic Escalation
- Request integration
- Request Management Predefined Reports
- Service Request Record
- Request Access Control
Self-service Requests
Employees shop for service items using an easy-to-use web interface. Following is an example:
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After selecting New Request, the Catalog is displayed to the User showing the top level categories.
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When the user selects a category, for example, "Personal Productivity Services", the list of categories or items group under Pers.Prod.Svx is displayed.
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Selecting an item from the Personal Productivity Services list, then the next level of the category is displayed. For example, the user might select "Hardware bundles".
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In this example, hardware bundles include items that can be ordered. The user can select an item to order. If there are specific questions that must be answered, they are prompted for the required information.
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The user selects “Add to Cart” to save the item.
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A shopping cart can be viewed, canceled, saved for ordering at a later time, modified, or saved as a template for placing future orders for the same set of items.
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Once the user is ready to order the items in the cart, he/she submits the order, at which Service Manager asks for the information about the request recipient and delivery information.
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Micro Focus Service Manager prompts the user to enter the request recipient and delivery information.
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Once the Service Catalog request is submitted, Service Manager displays the submitted Service Catalog request with the assigned ID.
Related topics
Self-service access
Request a service catalog item or bundle
