Using approvals

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager user profiles determine whether you see an Approve Requests button in the home menu after you log on. Only users with approval authority have access to the Approve Requests button. If you have access, click Approve Requests to begin.

To access approvals from the quote and order search screens, an operator’s profile must meet the following requirements.

The Approvals parameter for the current area (quote or order) must evaluate to true.

The Approvals Group field must contain at least one group for the current Area.

Note If a user does not have access rights to a particular area or to approval records, the status bar indicates this.

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