Catalog Item Attachments

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

The Attachments view provides the attachments, such as service level agreements, terms, and conditions, that are specified for a catalog item. The Organization Administrator can change what attachments are associated with a catalog item.

Tasks

The following tasks can be performed in the Attachments view:

View Catalog Item Attachments

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
  3. In the Details view, click Attachments.

The current attachments for the catalog item are displayed.

Change Catalog Item Attachments

This task assumes you are in the Attachment view. (See View Catalog Item Attachments for instructions.) To change the attachments for a catalog item:

  • To add attachment files, either:
    • Drag and drop attachment file(s) into the Attachments file area.
    • Click in the attachment file area, navigate to the attachment file(s), select and confirm.
  • To delete an attachment file, move your cursor to the attachment to be removed, click and confirm the deletion.
  • To download an attachment file to your computer, click the attachment to be downloaded. The attachment file is downloaded according to your browser settings.

The updated attachment(s) for the catalog item are displayed.

Tip The total file size for attachment files: Maximum 20 MB

Publish Catalog Item

Note This task is for template items only; however, catalog items can be published to more than one catalog.

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To publish a catalog item in the Attachments view:

  1. Select the Template tab (top) to view the template item.
  2. Click Publish.
  3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
  4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

Note This task is for template items only.

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To remove a catalog item in the Attachments view:

  1. Select the Template tab (top) to view the template item.
  2. Click Remove.
  3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

Note This task is for published items only.

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To unpublish a catalog item in the Attachments view:

  1. Select the tab (top) for the catalog from which to unpublish the catalog item.
  2. Click Unpublish.
  3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

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