Catalog Item Gallery

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

An image is specified as a visual representation of a catalog item. The Organization Administrator can change the image used to represent the Service Manager Service Portal catalog item.

Tasks

The following tasks can be performed in the Gallery view:

View Catalog Item Gallery

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
  3. In the Details view, click Gallery.

The current images for the catalog item are displayed.

Change Catalog Item Gallery

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To change the image used for a catalog item:

  • To add image files, either:
    • Drag and drop image file(s) into the Gallery image file area.
    • Click in the image file area, navigate to the image file(s), select and confirm.
  • To delete an image file, move your cursor to the image to be removed, click and confirm the deletion.
  • To download an image file to your computer, click the image to be downloaded. The image file is downloaded according to your browser settings.

The new images for the catalog item are displayed.

Tip Image recommendations are:

  • Multiple image files can be used
  • File type: PNG
  • Image size: 256x256
  • Total file size: Maximum 20 MB

Publish Catalog Item

Note This task is for template items only; however, catalog items can be published to more than one catalog.

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To publish a catalog item in the Gallery view:

  1. Select the Template tab (top) to view the template item.
  2. Click Publish.
  3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
  4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

Note This task is for template items only.

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To remove a catalog item in the Gallery view:

  1. Select the Template tab (top) to view the template item.
  2. Click Remove.
  3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

Note This task is for published items only.

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To unpublish a catalog item in the Gallery view:

  1. Select the tab (top) for the catalog from which to unpublish the catalog item.
  2. Click Unpublish.
  3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

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