Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Catalog Item Service
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Portal.
Some supplier fulfillment engines provide services. The services can have logical relationships between them. For example, the support catalog item Fix VM may be associated with Create VM. Services can also have actions associated with them. For example, the action Restart VM may be represented by another catalog item. Such associated support and service items can be offered along with the catalog item when a consumer shops.
The Service view can be used by the Organization Administrator to view and manage service actions and related support catalog items for a catalog item.
Tasks
The following tasks are available from the Service view:
- View Service Actions and Related Support Catalog Items
- Add Service Action or Related Support Catalog Item
- Edit Service Action or Related Support Catalog Item Properties
- Delete Service Action or Related Support Catalog Item
- Publish Catalog Item - Template items or published items to new catalog
- Remove Catalog Item - Template items only
- Unpublish Catalog Item - Published items only
View Service Actions and Related Support Catalog Items
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, click the catalog item for which you want to view the service actions and related support catalog items.
- Click the Service tab.
The service actions and related support catalog items are displayed.
Add Service Action or Related Support Catalog Item
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To add a service action or related support catalog item to a catalog item:
- In the Service view, in either the service action or related support catalog item area, click Add.
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To add a service action, in the corresponding dialog, make your selections:
Service Action: Select a service catalog item from the drop-down list.
Action Name: Keep the default name or enter a new name.
Approval Policy: Select an approval policy from the drop-down list.
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To add a related support catalog item, in the corresponding dialog, make your selections:
Support Catalog Item: Select a support catalog item from the drop-down list
Action Name: Keep the default name or enter a new name
To add a mapping:
- Click Add Mapping.
- Field: Select Requested For, Contact Name, Notify By, Urgency, or email.
- Mapping Expression: Enter an expression according to the mapping structure. For example,
serviceInstance.component[0].propertyMap.hostName
. An Angular Expression or JSONPath Expression can be used by starting the expression with "$.
". - Click Add.
- Click Add to finish and save your changes.
The newly added service action or related support catalog item is displayed.
Edit Service Action or Related Support Catalog Item Properties
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To edit the properties of either a service action or related support catalog item:
- In the Service view, click the edit icon for the service action or related support catalog item you want to edit.
- In the corresponding edit dialog, revise the properties of the service action or support catalog item, and then click Save to finish and save your changes.
Delete Service Action or Related Support Catalog Item
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To delete a related service action or support catalog item:
- In the Service view, click the delete icon for the service action or related support catalog item you want to delete. A confirmation dialog is displayed.
- Confirm deletion of the service action or related support catalog item.
The service action or related support catalog item is deleted.
Publish Catalog Item
Note This task is for template items only.
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To publish a catalog item in the Service view:
- Select the Template tab (top) to view the template item.
- Click Publish.
- In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
- To finish and save your changes, click Publish.
The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.
Remove Catalog Item
Note This task is for template items only.
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To remove a catalog item in the Service view:
- Select the Template tab (top) to view the template item.
- Click Remove.
- Confirm removing the catalog item.
The catalog item—template item and any published items—is removed and no longer visible.
Unpublish Catalog Item
Note This task is for published items only.
This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To unpublish a catalog item in the Service view:
- Select the tab (top) for the catalog from which to unpublish the catalog item.
- Click Unpublish.
- Confirm unpublishing the catalog item.
The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.
Related Topics
- Catalog Item Overview – View and specify the properties for a catalog item.
- Catalog Item Form – View and specify the fields and selections used to order the catalog item.
- Catalog Item Parameter Aliases – View and manage the parameter aliases for a catalog item.
- Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
- Catalog Item Gallery – View and specify an image for the catalog item that provides the user with a visual representation.
- Catalog Item Attachments – View and specify attachments for the catalog item, such as service level agreements, terms, and conditions.
- Catalog Item Access Control – View and control who has access to the catalog item.
- Catalog Item Approval Policy – View and control who must approve order requests for the catalog item.
- Catalog Item Bundle Items – View and manage bundled catalog items.