Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Catalog Item Overview
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Portal.
The Overview view can be used by the Organization Administrator to manage the properties of a catalog item.
Tasks
The following tasks are available from the Overview details view:
- View Catalog Item Properties
- Edit Catalog Item Properties
- Publish Catalog Item - Template items or published items to new catalogs
- Remove Catalog Item - Template items only
- Unpublish Catalog Item - Published items only
View Catalog Item Properties
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, click the catalog item you want to view.
The properties of the catalog item are displayed in the Details view.
Edit Catalog Item Properties
This task assumes you are in the Overview view. (See View Catalog Item Properties for instructions.) To edit the properties of a catalog item:
- In the Overview view, click Edit. The Details dialog is displayed.
- Revise the properties of the catalog item, and then click Save to finish and save your changes.
The new properties of the catalog item are displayed.
Publish Catalog Item
Note This task is for template items only; however, catalog items can be published to more than one catalog.
This task assumes you are in the Overview view. (See View Catalog Item Properties for instructions.) To publish a catalog item in the Overview view:
- Select the Template tab (top) to view the template item.
- Click Publish.
- In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
- To finish and save your changes, click Publish.
The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.
Note If you enable the Disable In Shop check box of a catalog item, the catalog item will not be available in the shop even if it is published. In addition, if the Disable In Shop check box is enabled for a catalog, all its catalog items will not be available in the shop.
Remove Catalog Item
Note This task is for template items only.
This task assumes you are in the Overview view. (See View Catalog Item Properties for instructions.) To remove a catalog item in the Overview view:
- Select the Template tab (top) to view the template item.
- Click Remove.
- Confirm removing the catalog item.
The catalog item—template item and any published items—is removed and no longer visible.
Unpublish Catalog Item
Note This task is for published items only.
This task assumes you are in the Overview view. (See View Catalog Item Properties for instructions.) To unpublish a catalog item in the Overview view:
- Select the tab (top) for the catalog from which to unpublish the catalog item.
- Click Unpublish.
- Confirm unpublishing the catalog item.
The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.
Related Topics
- Catalog Item Form – View and specify the fields and selections used to order the catalog item.
- Catalog Item Parameter Aliases – View and manage the parameter aliases for a catalog item.
- Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
- Catalog Item Gallery – View and specify an image for the catalog item that provides the user with a visual representation.
- Catalog Item Attachments – View and specify attachments for the catalog item, such as service level agreements, terms, and conditions.
- Catalog Item Access Control – View and control who has access to the catalog item.
- Catalog Item Approval Policy – View and control who must approve order requests for the catalog item.
- Catalog Item Service – View and manage the related support and service catalog items.
- Catalog Item Bundle Items – View and manage bundled catalog items.
