View Service Manager Service Portal Services Status

Concepts

The Diagnostic application provides the Service Manager Service Portal Administrator with basic monitoring and health status for Service Manager Service Portal services. Services include Service Manager Service Portal backend and user interface (UI) services.

Examples of Service Manager Service Portal backend services are Service Exchange, Identity Management (IdM), and Search.

Examples of Service Manager Service Portal UI services are Catalog Connect, Launchpad, and Shop.

Tasks

To view the health status of Service Manager Service Portal services:

  1. From the Launchpad, click the Diagnostics application.
  2. If not already selected, click Service Manager Service Portal.

At-a-glance status is displayed for Service Manager Service Portal backend services and for UI services. The color coding for status information is as follows:

  • Green = no known problems
  • Red = one or more issues exist

Backend services are displayed as donut charts that show the number of successes and failures. Click a backend service to navigate to the Service Detail view.

UI services are displayed as icons with status indicators. Additional details are not available for UI services.

Tip Click the refresh icon to update the health status of Service Manager Service Portal services.

 

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