View Supplier Details

Concepts

The Diagnostics application provides the Service Manager Service Portal Administrator with basic monitoring and health status for Service Manager Service Portal suppliers. Suppliers represent end-point systems that are integrated with Service Manager Service Portal, such as provider, fulfillment, and ticketing systems.

Tasks

The Administrator can perform these tasks in the Supplier Detail view:

View Supplier Diagnostics

To view the detailed health status of a supplier:

  1. From the Launchpad, click the Diagnostics application.
  2. Click Suppliers. The high-level status of Service Manager Service Portal suppliers is displayed.
  3. Click a supplier to display detailed status information.

The information displayed varies by supplier, but typically includes:

  • Endpoint accessibility status.
  • Success or failure of integration account log in.
  • Basic monitoring charts with information such as New Orders and Support Tickets, Response Time, and Request Status.

Tip If the health status of a supplier has a failed status, you can click the status icon for detailed information.

View Supplier Overview

Note This task assumes you are in the Supplier Detail view for a supplier. (See View Supplier Diagnostics for instructions.)

To view the general and user properties for a supplier:

  1. In the Supplier Detail view, click Overview.

The following properties of the supplier are displayed:

  • General properties, including endpoint, process designer, and LWSSO values.
  • User properties, including login name and if a password is specified.

View Supplier Configuration Check

Note This task assumes you are in the Supplier Detail view for a supplier. (See View Supplier Diagnostics for instructions.) Configuration checks are available only for SM suppliers.

To view the configuration status for an SM system:

  1. In the Supplier Detail view, click Configuration Check.

The general settings and the status of various SM unload files are displayed.

 

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