Catalogs

Concepts

Catalogs enable the administrator to group and publish catalog items as desired for an organization. Catalog items listed in the Service Catalog view are a compilation of items from all catalogs you have access to, and are presented in a unified view.

Tasks

View and Shop Catalog Items

  1. Navigate to the Service Catalog view from the Service Manager Service Portal Shop app by clicking Browse Catalog. See Start Shopping for more information.
  2. You can scroll up and down to browse available items, search by keyword, and set filters to customize the display.

Search Catalog Items

Enter text in the search text box to locate catalog items whose names contain the specified keyword or string.

Sort Catalog Items

By default, catalog items are displayed with newest first. Use the drop-down list on the right hand side above the catalog items to sort by:

  • Relevancy
  • Newest
  • Oldest
  • Most expensive
  • Least expensive
  • Alphabetical
  • Reverse alphabetical

Filter Catalog Items

Refine the results of the catalog items displayed by selecting any number of categories, and any number of price ranges. Categories allow the administrator to classify catalog items for improved filtering and identification. One or more categories can optionally be associated with a catalog item when the item is created.

You can select the categories and/or prices desired under Category and Price on the left side of the Service Catalog view.

Note If the same catalog item is available from more than one catalog, the cost of the catalog item is the same, regardless of the catalog it came from. However, the requirement for approval might be different.

 

Related Topics

Start Shopping

Catalog Item Details