Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Catalogs
Concepts
Catalogs enable the administrator to group and publish catalog items as desired for an organization. Catalog items listed in the Service Catalog view are a compilation of items from all catalogs you have access to, and are presented in a unified view.
Tasks
View and Shop Catalog Items
- Navigate to the Service Catalog view from the Service Manager Service Portal Shop app by clicking Browse Catalog. See Start Shopping for more information.
- You can scroll up and down to browse available items, search by keyword, and set filters to customize the display.
Search Catalog Items
Enter text in the search text box to locate catalog items whose names contain the specified keyword or string.
Sort Catalog Items
By default, catalog items are displayed with newest first. Use the drop-down list on the right hand side above the catalog items to sort by:
- Relevancy
- Newest
- Oldest
- Most expensive
- Least expensive
- Alphabetical
- Reverse alphabetical
Filter Catalog Items
Refine the results of the catalog items displayed by selecting any number of categories, and any number of price ranges. Categories allow the administrator to classify catalog items for improved filtering and identification. One or more categories can optionally be associated with a catalog item when the item is created.
You can select the categories and/or prices desired under Category and Price on the left side of the Service Catalog view.
Note If the same catalog item is available from more than one catalog, the cost of the catalog item is the same, regardless of the catalog it came from. However, the requirement for approval might be different.
Related Topics