Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Approval delegate qualifications
When you open the Approval Delegation wizard, the wizard generates a list of qualified operators who are eligible for approval delegation. The wizard determines operator eligibility based on the following criteria:
| To delegate approvals for this application | Requires these application profile rights | And at least one of these capability words |
|---|---|---|
| Change Management |
View Can access approvals |
SysAdmin ChMAdmin change request change task |
| Request Management |
View Approvals Approve |
SysAdmin OCMAdmin OCMQ |
| Service Catalog (part of Service Desk) |
View | [no capability words required] |
For example, if Change.Approver wants to delegate all approvals to another operator, the potential delegate must have the following rights and capability words:
- View and approval rights to the Change Management and Request Management applications
- View rights in the Service Desk application
- At least one of the capability words required for Change Management
- At least one of the capability words required for Request Management
If, however, Change.Approver only wants to delegate Service Catalog approvals, then potential delegates are only required to have view rights for the Service Desk application.
In some cases, you may not see any qualified operators. You may also want to delegate to an operator who is not currently on the list of qualified operators. In either case, ask your System Administrator to grant the desired operator the necessary rights to be an approval delegate.
Related topics
Approval delegation
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Global variables available for approval delegation
Views available for approval delegation
