Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Update an active approval delegation
Applies to User roles: System Administrator and other users with approval delegation authority
You can change the delegate, the start date, or the end date of any currently active approval delegation by using the Approval Delegation wizard. If you want to use a delegation as a template for a new delegation, use the Copy Approval Delegation wizard.
Note To change approvals delegated by a specified assignment group or operator name, you must disable the current delegation and create a new one with the new assignment groups and operator names. Service Manager requires a new delegation in order to determine which operators are qualified to be delegates.
To update an active approval delegation, follow these steps:
- Click Approval Delegation. The Approval Delegation wizard opens and displays any active approval delegations assigned by you.
- Select the approval you want to edit from the list of active delegations.
- Click Edit Current Delegation.
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Select the new start and end dates for the approval delegation.
Note Service Manager dates always default to midnight (00: 00: 00) of the selected day. If you want to set a different start time, manually type in the new start time using the twenty-four hour: minute: second format notation. For example 23: 59: 59 represents 11: 59 PM and 59 seconds.
- Click Next to save your changes and close the wizard.
Related topics
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
