Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Views available for approval delegation
Service Manager provides default views for delegators and delegates to manage approval delegations. Administrators can also view approval delegation records directly from the Database Manager by viewing the ApprovalDelegation table.
| View | Description | Available Actions |
|---|---|---|
| My active approval delegations | A list of the currently active approvals that you delegated to other operators. This view does not display future delegations because they are not currently active. |
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| My past approval delegations | A list of the inactive approvals that you delegated to other operators in the past. |
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| Active approvals assigned to me | A list of the currently active approvals delegated to you. This view only displays approvals where you are the active delegate. Use the other views to display your past or pending delegations. |
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| Past approvals assigned to me | A list of the inactive approvals that other operators have delegated to you in the past. |
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Note If you create or update an approval delegation record you may need to use the Service Manager Refresh option in order for the views listed above to display the new delegation record.
Related topics
Approval delegation
What happens when I receive delegated approval authority?
What happens when I delegate approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
