Choosing a subscription mode

An administrator can choose between two subscription modes in the Configuration Management (CM) environment record. The selected mode determines whether a user subscribes to a Configuration Item (CI) by using Change Management or by using Service Catalog.

If the mode is set to Change Management, a Self-Service user can subscribe and cancel subscriptions from the subscription list view on the Self-Service page. If the mode is set to Service Catalog, a user can only subscribe through Service Catalog, although canceling a subscription can still be performed within the subscription record. The default mode is Service Catalog.

Choose a subscription mode

Applies to User roles: System Administrator

You can choose a subscription mode on the Configuration Management environment record to control whether a user subscribes to a configuration item (CI) by using Change Management or by using Service Catalog.

To choose a subscription mode, follow these steps:

  1. Click Configuration Management > Administration >  Environment. The Configuration Management Environment Profile record opens.

  2. In the Subscriptions section, select Service Catalog or Change Management for the Subscription Request Mode.
  3. Click Save.
  4. Click OK. Service Manager updates the Configuration Management environment record.