View subscriptions for the departments you manage

Applies to User roles: Self-Service

User

You can view subscriptions for services used by departments you manage from the Self-Service home page. The list of subscriptions displays both shared services and individually assigned configuration items (CIs). Subscriptions can include service level agreements (SLAs), history, custom options, and pending change requests.

To view subscriptions for the departments you manage, follow these steps:

  1. Click Subscriptions > For Departments I Manage on the Self-Service home page. A list of subscriptions for the department opens.
  2. Select a name to view the service description, status, history, and Service SLA.
  3. In the Service SLA field, click the Find Related Information button to view a detail screen that contains the Agreement ID, Title, and Description.
  4. Click Cancel, and then click Back to return to the list of service subscriptions.

Note  If you manage more than one department, you can see the subscriptions for all the departments.

Related topics

Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Searching records

View my subscriptions
Add a subscription
Add a subscription for the departments you manage
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Define which services are available for a subscription
Define a department requestor for subscriptions
View the subscribers for a subscription
Administer subscriptions
View related changes for a subscription