Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
Requesting services
The Service Catalog self-service interface serves as a single point of entry to request any service provided by IT. Subscribers utilize the following features when using the request interface.
| Feature | Description |
|---|---|
| Subscriptions | Service subscriptions track the relationship between IT customers and the services they use. |
| Choosing a subscription mode | Service Manager offers two modes of support for requesting service subscriptions: Service Catalog requesting and direct request with Change Management fulfillment. |
| Define a department requestor for subscriptions | You can define and manage the list of users that are allowed to request services for the department subscribed to the service. |
| Service Catalogs | Users can browse for services in the Service Catalog. |
| Request for a department | You can request a service for a department. |
| Request a service catalog item or bundle | You can request a service for an individual. |
